{"id":552,"date":"2025-08-20T10:25:04","date_gmt":"2025-08-20T14:25:04","guid":{"rendered":"https:\/\/entreposageherger.wp.vortexdev.com\/?post_type=career&#038;p=552"},"modified":"2025-09-11T17:05:59","modified_gmt":"2025-09-11T21:05:59","slug":"assistant-director-customer-service","status":"publish","type":"career","link":"https:\/\/entreposageherger.wp.vortexdev.com\/en\/career\/assistant-director-customer-service\/","title":{"rendered":"Assistant Director, Customer Service"},"content":{"rendered":"\n<p>Joining Herger Warehousing Inc. means becoming part of a human-focused, committed team where collaboration, rigor, and customer service are at the heart of our daily success.<\/p>\n\n\n\n<p>We are opening a new position for Assistant Customer Service Manager to support our Director and coordinate the department\u2019s daily operations.<\/p>\n\n\n\n<p><strong>WHAT WE OFFER<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Competitive salary<\/li>\n\n\n\n<li>Permanent full-time position<\/li>\n\n\n\n<li>Comprehensive group insurance and benefits program<\/li>\n\n\n\n<li>RRSP and TFSA matching contributions<\/li>\n\n\n\n<li>A stimulating environment where your coordination, management, and customer service skills make a real impact<\/li>\n\n\n\n<li>A dynamic, quality- and efficiency-focused team<\/li>\n\n\n\n<li>Motivating challenges and a key role in our relationships with internal and external clients<\/li>\n<\/ul>\n\n\n\n<p><strong>YOUR STRATEGIC ROLE<\/strong><\/p>\n\n\n\n<p>Reporting to the Customer Service Director, your daily responsibilities will include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Serving as the main point of contact for the Receiving-Shipping Coordinators and the Customer Service team<\/li>\n\n\n\n<li>Ensuring strict compliance with internal procedures and operational quality<\/li>\n\n\n\n<li>Monitoring ticketing system workflow and data quality in real time<\/li>\n\n\n\n<li>Handling daily cash management and billing through various external platforms<\/li>\n\n\n\n<li>Managing client agreements, rates, and contract renewals<\/li>\n\n\n\n<li>Overseeing emergency calls, schedules, absences, and rotating emergency coverage<\/li>\n\n\n\n<li>Supporting the team in research, investigations, and critical situations<\/li>\n\n\n\n<li>Acting as backup for the Customer Service Director during absences<\/li>\n\n\n\n<li>Maintaining a healthy and motivating work environment for the team<\/li>\n\n\n\n<li>And more!<\/li>\n<\/ul>\n\n\n\n<p><strong>YOUR PROFILE<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relevant education in customer service and\/or logistics<\/li>\n\n\n\n<li>Minimum 6 years of experience in customer service or a similar role<\/li>\n\n\n\n<li>Excellent command of French and English for frequent verbal and written communication with clients and suppliers<\/li>\n\n\n\n<li>Strong knowledge of Microsoft Office and ticketing tools<\/li>\n\n\n\n<li>Experience in cash handling, billing, and inventory management<\/li>\n\n\n\n<li>Excellent understanding of logistics processes and customer service<\/li>\n<\/ul>\n\n\n\n<p><strong>DESIRED SKILLS AND ATTRIBUTES<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong communication and problem-solving skills<\/li>\n\n\n\n<li>Excellent customer service orientation and effective priority management<\/li>\n\n\n\n<li>Hands-on leadership and strong coordination abilities<\/li>\n\n\n\n<li>Rigor, autonomy, and a collaborative mindset<\/li>\n\n\n\n<li>Ability to distinguish urgent from important tasks while maintaining a big-picture view<\/li>\n<\/ul>\n\n\n\n<p><strong>OUR COMMITMENT<\/strong><\/p>\n\n\n\n<p>At Herger, we know our team makes all the difference! Our team stands out for its unity, boldness, competence, and the dedication of each member to the company\u2019s success.<\/p>\n\n\n\n<p>Could this be the start of something great?<\/p>\n\n\n\n<p>Apply today and make a difference with us!<\/p>\n","protected":false},"template":"","career-type":[8],"career-location":[9],"class_list":["post-552","career","type-career","status-publish","hentry","career-type-temps-plein","career-location-saint-hyacinthe"],"acf":[],"_links":{"self":[{"href":"https:\/\/entreposageherger.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/career\/552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entreposageherger.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/entreposageherger.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/types\/career"}],"wp:attachment":[{"href":"https:\/\/entreposageherger.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/media?parent=552"}],"wp:term":[{"taxonomy":"career-type","embeddable":true,"href":"https:\/\/entreposageherger.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/career-type?post=552"},{"taxonomy":"career-location","embeddable":true,"href":"https:\/\/entreposageherger.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/career-location?post=552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}